Responsible Gambling
Gambling should always be a source of entertainment, not a way to make money.
This is why Casino Rewards Hub prioritises responsible gambling by providing information about tools and resources to help players stay in control.
Why Responsible Gambling Matters
Gambling should be a fun activity. When people lose control, it can lead to financial problems, stress, and addiction. Setting limits on time and money helps prevent gambling from becoming harmful. People can keep gambling enjoyable and under control.
All partner casinos in the Casino Rewards network prioritize player safety and are committed to offering tools and resources that promote responsible gambling and a secure gaming experience.
The Casino Rewards Hub team encourages responsible gambling and supports healthy gaming habits. This page explains responsible gambling practices, self-exclusion options, and support resources for anyone needing help.
What is Responsible Gambling?
Responsible gambling means keeping control over how much time and money you spend on gaming. It involves setting personal limits, being aware of risks, and recognizing when gambling may be affecting your well-being.
New Zealand funds responsible gambling services through a levy on gambling operators, including casinos, gaming machines, the Racing Board, and the Lotteries Commission. This levy, set by the Gambling Act 2003, helps the Ministry of Health run programs to prevent and reduce gambling harm. These include public education, research, and free support services for those affected.
We would like to emphasize that responsible gambling is not just about rules and regulations but about creating a culture where players can make informed choices while enjoying a safe gaming environment.
The key principles of responsible gambling include:
Accept that gambling is a game of luck, and there’s no way to guarantee wins.
Decide how much money you can afford to spend and don’t go over it.
Step away regularly and make time for other hobbies.
Don’t gamble to escape stress or try to solve money issues.
Keep gambling from affecting your job or relationships.
Do You Have a Gambling Problem?
Gambling can become a problem when it starts affecting your daily life. If it feels less like fun and more like a habit you can’t control. Talking to a professional or using responsible gambling tools can help you get back on track.
But if you're unsure whether gambling is becoming an issue in your life, ask yourself these questions:
In the past 12 months, have you wagered more money than you could afford to lose?
Have you found yourself needing to gamble with larger amounts of money to achieve the same level of excitement?
Have you experienced feelings of guilt related to your gambling behaviour or its consequences?
Has your gambling led to health issues, such as stress or anxiety?
Has your gambling caused financial difficulties for you or your household?
Have you borrowed money or sold personal belongings to finance your gambling activities?
After losing money gambling, have you returned another day to try to win back your losses?
Have others criticized your betting habits or suggested that you have a gambling problem, regardless of your perception?
⛔️ If you answered "yes" to any of these questions, it may be time to seek support. This isn't about being weak or failing morally; it's a condition that can be treated. With the right help and support, you can overcome it.
A quick self-assessment test can help determine if gambling is becoming a problem for you. While online self-assessments can help you reflect on your gambling habits, they don't replace professional advice. It's important to consult with a healthcare provider for a comprehensive assessment.
Responsible Gambling Tools
Online casinos provide tools to help you keep your gambling in check. For example, you can limit how much money you deposit or spend. You can also set reminders to monitor your playing time. If you feel the need to take a break, self-exclusion options allow you to temporarily suspend your account. Responsible gaming tools include:
Deposit Limits
Players can set daily, weekly, or monthly deposit limits to control their spending. These limits help prevent overspending and promote responsible gambling. If a player requests an increase in their limit, there is usually a waiting period to ensure thoughtful decision-making.
Loss Limits
Loss limits allow players to set a maximum amount they are willing to lose within a specific time frame. Once this limit is reached, further bets cannot be placed until the next period begins.
Wagering Limits
Wagering limits help players control how much money they bet over a certain period. This tool prevents excessive spending and helps players stay within their budget while gambling.
Self-Exclusion
Self-exclusion is a tool for players who want to take a break from gambling. This can range from a short break of 24 hours to a longer exclusion of several months or more. Players can select from two options:
- Cooling-off periods: Temporary self-exclusion ranging from 24 hours to 6 weeks.
- Long-term self-exclusion: A minimum period of 6 months, during which access to the gambling account is blocked.
Once a self-exclusion request is applied, it cannot be reversed. It is important to think carefully before making this decision. If you are unsure, consider speaking with a gambling support organization for guidance.
To request self-exclusion, contact the casino support team. They will provide information on the available options and help you choose the best solution. After that you will receive an email confirming that self-exclusion has been applied to your account.
If you use multiple gambling platforms, it is recommended that you self-exclude from all of them. You can also submit a Comprehensive Self-Exclusion request to the Gaming Commission at this link.
Organizations That Provide Support and Counseling
If you're struggling with gambling, support is available.
You may get help from counselling services to manage your behaviour. Or from support groups that connect you with others facing similar challenges. There are helplines that offer immediate assistance and guidance.
Many organizations provide online resources and self-help tools to assist in your recovery. Seeking help early can make a significant difference in regaining control and improving your well-being.
Problem Gambling Foundation of New Zealand (PGF)
The largest provider of free, professional counselling and support for gamblers and affected individuals.
Gambling Helpline NZ (0800 654 655)
A free, confidential 24/7 helpline offering support, advice, and referrals for people affected by gambling.
Provides free counselling, education, and support services for problem gamblers and their families. They have centers across New Zealand.
Gambling Age Rules and Keeping Minors Safe
Casino play at Casino Rewards is restricted to individuals who meet the legal age requirement in their jurisdiction, typically 18 years old or 20 years old. Anyone underage is prohibited from gambling, and any winnings obtained by minors are invalid.
Operators have strict age verification processes and may request identification to confirm eligibility. To help prevent underage gambling, parents can use filtering tools such as Cyberpatrol, Cybersitter, and NetNanny to block gambling websites on household devices.